Index
- Post Sign Up Process
- Unified Result List
- and more
Post Sign Up Process
Verivox is a comparison portal that helps customer to save time & money.
Whether it’s electricity or gas, cell phones, car insurance, or installment loans you can compare rates on Verivox. Decide on a new rate and they take care of the switch for you.
First, let me explain what a „Post Sign up process“ is. It’s a form with several steps where you have to fill in specific information about your life circumstances so the system can determine the possible interest rate for you. This is the process that starts after you have done the following steps at verivox.de/ratenkredit:
- You decided to get a result for all possible loans on the 1st result list
- You finished the Pre Sign Up Process
- You decided on a specific loan on the 2nd result list
- And now: you start the Post Sign Up Process
Roles
- User Experience (UX) Designer
- Interaction (IxD) Designer
- User Interface (UI) Designer
- Information Architect
Deliverables
- User journey maps & flows
- High-fidelity mockups and prototypes
- Design system UI components
- Epic creation
- Dev support
Tools
- Sketch
- Miro
- InVision
- Confluence & Jira
Task
The sign-up process needed to be optimized, as over the years more and more banks with different sign up’s were added to the database. The existing workflow and backend were too complex to keep up with the number of new banks/sign-up options which were added and are about to be added in the future.
Problems
- Overwhelming workflow
- Outdated layout
- Several banks with different sign-up processes
- No recognized customer service
- No clear step process
Solutions
- Optimizing the workflow as far as possible with backend restrictions
- Updating the layout with adaptable components
- Generating an internal wording and data structure to be able to add easily more banks in the future (Jira)
- Improving the visibility of the step process and customer service.
Result
The new approach was tested with several users during the process of development and feedback was implemented until the design freeze. The conversation rate was monitored after the new user experience was launched.
Important: this approach not only improved the User experience but also reduced the maintenance effort for the backend.
Unified Result List
Roles
- User Experience (UX) Designer
- User Interface (UI) Designer
Deliverables
- High-fidelity mockups and prototypes
- Epic creation
- Dev support
Tools
- Sketch
- Miro
- InVision
- Confluence & Jira
Task
After I started at Verivox I had to take over an already running project called „Unified Result List“ in the banking team. The idea behind that was to adapt the existing result list to the newly developed „Unified Result List“ the latter was getting implemented company-wide for all products of Verivox. The tricky part was to stay as close as possible to the newly developed „Unified Result List“ by taking into account the needs/small changes of each product.
As it is right now the banking is still working on the implementation on the development side. Therefore you won’t find it live. But other products like DSL from Verivox will show something similar.